d8999's Privacy Policy
Your personal information is completely safe with us — learn in detail how d8999 collects, uses, and keeps your information secure.
1 Introduction and Scope
d8999 ("Platform", "we", "us") operates an online gaming service for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you visit our website d8999.cam, create an account, or use our services.
By using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
2 What Information We Collect
d8999 collects various types of information needed to provide our services, improve them, and keep your account secure. The information is divided into the categories listed below:
Personal Identification Information
During account registration and verification, we collect:
- Full name (as per NID or passport)
- Date of birth (for age verification)
- National ID (NID) number
- Email address
- Mobile number (for verification purposes only)
- Residential address
Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Payment method verification documents
Minimum deposit: ৳100 | Minimum withdrawal: ৳500
Technical Information
Automatically collected when you use our platform:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Page visits and click activity
- Login time and duration
Gaming Activity Information
Information related to your gaming activity:
- Betting history and amounts
- Win and loss records
- Preferred game categories
- Bonus usage history
- Support tickets and communication logs
3 Purpose of Using Your Information
d8999 uses your information only for specific, lawful, and fair purposes. We do not sell your information to any third party in violation of this privacy policy.
Primary Purposes of Use
- Account Management: To ensure registration, login, and profile verification.
- Payment Processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Fraud Prevention: To protect accounts and detect suspicious activity.
- Age Verification: To ensure that only individuals aged 21 and above use the service.
- Customer Support: For 24/7 live chat support and issue resolution.
- Promotional Communication: To inform you about bonuses, promotions, and updates (opt-out available).
- Responsible Gaming: To identify excessive gaming and provide necessary support.
- Service Improvement: To enhance platform performance and user experience.
4 Sharing and Disclosure of Information
d8999 does not sell, rent, or disclose your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), IT infrastructure providers, security verification services, and game software suppliers. These parties are bound to follow our instructions.
Legal Obligations
We may be required to provide information to relevant authorities as part of a court order, government directive, or legal process. In such cases, we will not provide any information beyond what is legally authorised.
Security and Fraud Prevention
Relevant information may be shared with applicable security agencies to detect and prevent fraudulent activity, money laundering, or illegal activity.
5 Cookies and Tracking Technologies
d8999 uses cookies and similar technologies to improve your browsing experience and keep the service running without interruption.
Essential Cookies
These cookies are essential for the core functionality of the platform. Without them, it is not possible to maintain login sessions, keep transactions secure, or run the service properly. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as language selection, preferred game categories, and other personalised settings. You can disable them from your browser settings, though doing so may reduce some functionality.
Analytics Cookies
These cookies collect information to help us understand how the platform is being used. This information is aggregated and cannot identify individuals. It helps with service improvement.
Security Cookies
These cookies are used to prevent fraudulent logins and cyber attacks. They are essential for the protection of your account and funds and cannot be disabled.
You can manage non-essential cookies at any time by changing your browser settings. However, doing so may limit some features of the platform.
6 Data Retention and Security Measures
d8999 follows industry-standard security practices to protect your personal information. Our platform is secured by SSL/TLS encryption, which keeps your information completely safe during transmission.
Security Measures Overview
- SSL Encryption: All data transmission is handled through encrypted channels.
- Two-Factor Authentication (2FA): An additional verification layer when accessing your account.
- Firewall Protection: An advanced firewall system to prevent unauthorised access.
- Regular Security Audits: Periodic security assessments to identify vulnerabilities.
- Encrypted Database: Stored information is kept in encrypted form.
- Restricted Staff Access: Only authorised staff can access the minimum necessary information.
Data Retention Periods
We retain your information for the following durations:
- Account Information: For as long as the account is active and for the legally required period after closure.
- Financial Transactions: At least 5 years (in accordance with financial regulations).
- Gaming History: Up to 2 years after account closure.
- Communication Logs: Up to 2 years.
- Technical Logs: Up to 90 days.
7 Your Rights
As a d8999 user, you have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access
You may formally request to know what information we have collected about you and how it is being used. We will respond within 30 working days.
Right to Rectification
If any information in your profile is incorrect or incomplete, you may request a correction. Some corrections may require verification documents.
Right to Erasure
You may request that your information be deleted; however, due to legal obligations, we may be required to retain certain information for a specified period.
Right to Restrict Processing
You may request that we limit the processing of your information for certain purposes, such as opting out of marketing communications.
Right to Data Portability
You have the right to receive a copy of the information we hold about you in a structured, commonly used format.
Right to Lodge a Complaint
If you believe we are processing your information unfairly, you may contact us directly. We take all complaints seriously and review them carefully.
8 Protection of Minors
Strict Age Verification Policy
d8999 provides services only to individuals aged 21 or older. We do not knowingly collect, store, or process personal information from any minor.
A National ID (NID) or other valid identity document is required for age verification at the time of registration. If we become aware that a minor has opened an account on our platform, we will immediately suspend that account and delete all associated information.
If you suspect that a minor is using our platform, please let us know at [email protected].
9 Third-Party Services
d8999 uses trusted third-party services for payment processing and game software. These service providers follow their own privacy policies:
Payment Service Providers
bKash, Nagad, Rocket, Upay, and bank transfer services are governed by their own privacy policies. They process certain information during transactions that is directly outside our control. These services are used for transactions with a minimum deposit of ৳100 and minimum withdrawal of ৳500.
Game Software Providers
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process limited information necessary for gaming services. This information is used solely to ensure fair gaming.
10 Changes to the Privacy Policy
d8999 reserves the right to amend or update this privacy policy from time to time. We will notify you by email or through the platform before any significant changes. The updated policy will take effect from the date it is published.
If you continue to use our platform after any changes, it will be assumed that you have accepted the updated policy. We therefore recommend that you review this page regularly.
If any change is unacceptable to you, you may contact us to request account closure.
11 Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24/7 to assist you.
Contact Us
For privacy-related requests, please include the subject "Privacy Request" in your email.
Other Policy Pages
Visit the pages below to learn about our full legal framework: