d8999 Terms and Conditions
Please read these terms carefully before using the d8999 platform. This document serves as a legal agreement between you and d8999.
Introduction and Applicability
1.1 General Overview
d8999 is an online gaming platform that provides cricket betting, live casino, slot games, and many other gaming services for users in Bangladesh. This platform is operated with the purpose of providing users with an entertaining gaming experience.
1.2 Acceptance of Terms
By accessing or using the platform, you confirm that: you are at least 21 years of age; you are voluntarily and fully consciously accepting these Terms; and that online gaming is lawful under the laws of your own country.
Account Registration and Management
2.1 Eligibility Requirements
- The minimum age requirement is 21 years.
- Only one account per person is permitted.
- All information provided must be completely true and accurate.
- Accounts are non-transferable.
2.2 Identity Verification (KYC)
d8999 reserves the right to verify your identity, age and address at any time. Failure to provide the required documents may result in the account being temporarily suspended and withdrawals being held.
2.3 Account Security
You are required to keep your login credentials confidential. Please contact us if there is any unauthorised use of your account. d8999 will not be held responsible if login credentials are shared with a third party.
Deposits, Withdrawals and Payment Policy
| Item | Description |
|---|---|
| Minimum Deposit | ৳100 (per payment method) |
| Minimum Withdrawal | ৳500 |
| Withdrawal Processing Time | Generally within 15 minutes to 2 hours |
| Accepted Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Currency | Bangladeshi Taka (BDT / ৳) |
3.1 Deposit Terms
All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and such transactions may be returned. d8999 does not impose any additional charges on transactions, however your payment provider may charge fees.
3.2 Withdrawal Terms
Your identity must be fully verified before submitting a withdrawal request. If any bonus is attached, withdrawal will be held until the applicable wagering requirements are met. d8999 reserves the right to request additional documents for any suspicious transactions.
Bonuses and Promotional Offers
4.1 Bonus Activation
- Bonus offers must be claimed within the specified time limit.
- No more than one bonus may be active at a time.
- The bonus amount will be displayed separately from the main balance.
- d8999 reserves the right to modify or cancel bonus offers at any time.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 20x (based on the bonus amount). This means that if you receive a ৳1,000 bonus, you must complete a total of ৳20,000 in bets before making a withdrawal. The wagering contribution rate may vary for different games.
4.3 Bonus Abuse
Any form of manipulation, creation of fake accounts, or coordinated betting activity for the purpose of gaining bonus benefits is strictly prohibited. If such activity is detected, d8999 may close the account and forfeit the bonus.
VIP Program and Cashback Policy
The d8999 VIP program has three tiers: Bronze, Silver and Gold. Advancement to each tier depends on your activity and engagement on the platform.
Bronze Tier
New members start at the Bronze tier. A weekly cashback of up to 0.3% applies at this tier. By playing regularly, you can advance to higher tiers.
Silver Tier
Upon reaching the Silver tier, you will receive a weekly cashback of up to 0.7%. Members at this tier enjoy special promotional offers and priority support.
Gold Tier
Gold members enjoy the highest benefits at d8999. A weekly cashback of up to 1.0% applies. A dedicated account manager and exclusive offers are also available.
Fair Play and Prohibited Conduct
6.1 Permitted Conduct
- All games must be played honestly and in accordance with the rules.
- The outcome of each game is determined by a neutral Random Number Generator (RNG).
- d8999 conducts regular fair play audits.
6.2 Prohibited Activities
- Any form of fraud or deceptive activity.
- Use of software bots or automated tools.
- Attempting to access another user's account.
- Exploiting technical errors or vulnerabilities.
- Money laundering or illegal financial activity.
Responsible Gaming and Self-Limits
7.1 Age Verification
d8999 strictly prohibits the use of the platform by anyone under 21 years of age. This platform is only for those aged 21 and above. We follow an age verification process to protect minors from gaming.
7.2 Setting Limits
Users can set their own daily, weekly or monthly deposit limits. There is also the option to take a temporary break or apply for account self-exclusion. For more details, please visit our Responsible Gaming page.
7.3 Support
If you feel that your gaming habits are getting out of control, please seek support through our 24/7 live chat. For professional help, we will assist you in contacting the relevant organisation.
Privacy and Data Protection
8.1 Data Collection
d8999 collects your registration information, transaction history and platform usage data. This information is used solely for providing services, ensuring security and fulfilling legal obligations. We do not sell your personal information to third parties.
8.2 Data Security
All your data is kept secure through SSL encryption technology. d8999 follows industry-standard security protocols. For detailed information on privacy, please visit our Privacy Policy page.
Limitation of Liability
9.1 Nature of Service
d8999 provides online gaming services for entertainment purposes. Gaming is a financially risky activity. Users knowingly accept this risk when using the platform. d8999 is not responsible for any financial losses arising from gaming.
9.2 Technical Issues
If a game session is interrupted due to loss of internet connection, server issues or other technical failures, d8999 will attempt to provide a reasonable resolution. However, d8999's liability will be limited in such unforeseen circumstances.
Dispute Resolution Process
10.1 First Step
If any complaint or dispute arises, please first contact us via our 24/7 live chat or email. Our support team will try to understand and resolve your issue in English.
10.2 Second Step
If the issue is not resolved via live chat, please send a written complaint by email. We generally provide a detailed response within 48 hours. More complex matters may take additional time.
10.3 Final Decision
The decision of d8999's management authority will be considered final. d8999's interpretation and decision will apply in all disputes.
Amendment and Termination of Terms
11.1 Right to Amend
d8999 reserves the right to change, revise or update these Terms at any time. We will provide notice on the platform before the changes take effect. Continued use of the platform after any changes will be considered as your acceptance of the updated Terms.
11.2 Account Closure
You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw any verified balance before the account is closed (excluding bonus balance if wagering requirements have not been met).