🛡️ For ages 21+ — Responsible Gaming

Responsible Gaming at d8999 — Your safety is our priority

d8999 believes that gaming for entertainment is enjoyable only when done in a controlled and mindful way. Use our responsible gaming tools and guidelines to stay safe.

What is responsible gaming and why does it matter?

Online gaming is a legitimate form of entertainment — but like any entertainment, it needs to be kept within limits. Responsible gaming means enjoying gaming while keeping an eye on your time, money and mental state. d8999 always wants every player to play with enjoyment — but when gaming starts causing problems, seeking help is the smart thing to do.

At d8999, we believe creating a safe gaming environment is not just our responsibility — it is our commitment. That is why we provide tools and measures that help you stay in control of your gaming. From deposit limits to self-exclusion — every measure is there for you.

Important Warning

Gaming is an entertainment activity — do not treat it as a source of income. Do not place more bets trying to recover money you have lost. Never invest more than you can afford.

Age limit 21+ — a mandatory rule

All services at d8999 are for people aged 21 and above only. Registration and gaming by minors is strictly prohibited. We verify age at registration and additional documents may be requested to confirm identity in any case of suspicion.

If you suspect that a minor in your family or among your acquaintances is using this platform, please notify us through our 24/7 live chat support. We will take immediate action.

For ages 21 and above only

Our Protection Tools

d8999 provides the following tools to help you stay in control of your gaming. Use them at any time from your account settings or get help via live chat.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set, it cannot be increased before a specified waiting period — this prevents overspending.

Time-Out

If you are tired or under stress, put your account on a temporary break for 24 hours to 30 days. During this time, logging in or depositing will not be possible.

Self-Exclusion

If you feel gaming is going out of control, choose a long-term self-exclusion. Under this measure, your account is closed for a set period or permanently.

Loss Limit

Set a cap on how much you can lose within a given period in advance. When the limit is reached, you will automatically be prompted to take a break.

Session Timer

Turn on time reminders for each gaming session. After a set time, a notification will remind you to take a break.

24/7 Support

Our Bengali live chat team is always ready to help with problem gambling or any responsible gaming matter. Feel free to get in touch.

24/7
Live Support
৳100
Minimum Deposit
৳500
Minimum Withdrawal
21+
Age limit is mandatory

Assess yourself

Read the questions below — if the answer to one or more is "yes", it is time to reconsider your gaming habits and important to seek help.

Are you spending more than your set budget?
Are you placing more bets trying to get back money you have lost?
Are you having arguments with family or friends over gaming?
Are you neglecting work, studies or daily responsibilities to play?
Do you want to stop gaming but find you cannot stop yourself?
Is gaming affecting your mental health or sleep?
Seek help — it is not a sign of weakness

If your answer to any of the questions above is "yes", please contact us via d8999's live chat. Our team will help you arrange self-exclusion or a temporary break.

Top tips for healthy gaming

01

Set a budget

Before you start gaming, decide the maximum amount you will spend. Do not go beyond that limit.

02

Stick to a time limit

Set a time limit for each session and take a break when that time is up.

03

Manage your emotions

Never game when you are angry, frustrated or under stress — play when you are in a good mental state.

04

Take regular breaks

During long sessions, take breaks from time to time. Get up, walk around, drink some water — then come back.

Transaction limits and rules

d8999 has specific deposit and withdrawal limits for responsible financial management. Please be aware of these.

Item Method Limit Time
Minimum Deposit bKash, Nagad, Rocket, Upay, Bank Transfer ৳100 Instant
Minimum Withdrawal bKash, Nagad, Rocket, Upay, Bank Transfer ৳500 15 minutes to 2 hours
Deposit Limit All methods As set by you Daily / Weekly / Monthly

Once a deposit limit is reduced it takes effect immediately; a protective waiting period applies if you wish to increase it.

How to activate protection tools?

Using d8999's responsible gaming tools is very straightforward. Follow the steps below:

Log in

Log in to your d8999 account and go to profile settings.

Open settings

Find the "Responsible Gaming" option.

Set your limits

Set your deposit limit, loss limit or session timer according to your preference.

Contact support

For self-exclusion or complete account closure, let us know via live chat.

Frequently Asked Questions

When you activate self-exclusion, your account is locked for a set period — up to permanently. During this time, logging in, depositing or gaming is not possible. To activate self-exclusion, contact our live chat for assistance. Once activated, it cannot be reversed before the set period ends.

Yes — reducing your deposit limit takes effect immediately. However, if you request an increase, a protective waiting period applies, which protects you against impulsive decisions.

A time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is a long-term or permanent measure — it should be chosen when you feel gaming is becoming problematic.

Yes. d8999 verifies identity to ensure a safe and trustworthy gaming environment. A copy of your national ID or passport may be requested, particularly for withdrawals or in cases of suspicious activity. This also helps prevent underage registration.

Contact us directly through d8999's 24/7 Bengali live chat. Our trained team will help you activate self-exclusion, set limits or take a temporary break. You can also reach us by email: [email protected]

Any balance in your account before self-exclusion is activated can be requested for withdrawal. Please contact us via live chat regarding this and we will help you complete the process.

Stay safe, enjoy

Play responsibly at d8999 — use our protection tools to ensure the financial safety of yourself and your family.

Log In View FAQ

Explore Game Categories

Play responsibly and enjoy d8999's various entertainment categories.

Cricket
Slots
Casino
Shaolin Soccer
Circle